Privacy Policy

EZ Waste Removals Ltd ("EZ Waste Removals", "we", "us", or "our") is committed to safeguarding the privacy of visitors to our website and customers who use our waste removal services. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect information about you in the following ways:

When you request a quote, make an enquiry, or place an order for our services.
When a third party books a service on your behalf (for example, arranging waste removal from your property).
The information we collect is limited to what's necessary for us to deliver our services efficiently and safely. This may include:
At the time of booking: your name, address, contact details (email and phone number), and any
other relevant details to help us complete the job.
When carrying out the service: photographs of waste before and after collection, along with data describing the waste removed.
If you make a card payment, we do not store your card details. Payments are processed securely by a third-party payment provider in line with applicable data protection regulations.
Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve user experience. You can manage or disable cookies in your browser settings, although some website functions may not work properly if cookies are disabled By continuing to use our website, you consent to our use of cookies as described in our Cookie Policy.

2. How We Use Your Information

We collect and use your information to:

Provide quotes, deliver our services, and manage customer relationships.
Operate, maintain, and improve our business and website.
Prevent and detect fraudulent activity or misuse of our services.

We process your personal data on the basis of legitimate interests under the UK General Data Protection Regulation (GDPR). This means we use your data only when it is necessary for providing our services, complying with legal obligations, or improving our operations in a way that does not override your privacy rights.

We may also share information in limited circumstances, such as:

Where required by law or to comply with regulatory obligations.
In the event of a merger, acquisition, or sale of the business.
To protect our legal rights or the safety of others (for example, to prevent fraud).

Your data is stored securely using third-party cloud hosting services based within the European Union.

3. Data Retention

We keep your information for a minimum of seven (7) years to comply with obligations set by the Environment Agency and HMRC.

After this period, we regularly review and securely delete or anonymise any data that is no longer required.

4. Your Rights

You have a number of rights regarding your personal data, including:

Access: You can request a copy of the personal information we hold about you.
Correction or deletion: You can ask us to correct, update, or remove inaccurate data.
Restriction: You can request that we stop using your information, unless we are required to retain it
for legal reasons.

If you would like to exercise any of these rights, please contact us using the details in Section 7. If you are unhappy with how we handle your data, you can raise a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk/.

5. Links to Other Websites

Our website may contain links to other websites. This privacy policy applies only to our site, so we encourage you to read the privacy notices of any other sites you visit.

6. Updates to This Policy

We may review and update this policy from time to time. Any changes will be published on this page. This policy was last updated in October 2025.

7. Contact Us

If you have any questions about this privacy policy or the information we hold about you, please contact us:

Email: ezwasteremovals@hotmail.com
Post: 36 Sun Street, Waltham Abbey, England, EN9 IEJ